Refund policy

Any returns/exchanges must be made within 30 days of purchase. In the case that you must return a product or order, or if there is an order discrepancy, please contact us with a detailed reason for the return. Please include your order number as well as the full name of the product (& flavour where appropriate) and the reason for the return. We will send you the details to ship the product back to our preferred location.

Shipping and handling charges are not refundable, but we will refund your original shipping charges if you return an item due to an error on our part; a defect that we have previously determined; or a discrepancy in the order (bad product, flavour is off/rancid, etc.). If you are returning a product due to our error and wish to exchange the product, we will also pay the additional shipping costs. All FREE promotional items (t-shirts, shaker cups, samples, etc.) must be returned if an original order is returned for a full refund. No full refund will be given if these promotional items are not returned. Please contact our Popeye’s Supplements British Columbia Customer Service Center should you have any additional questions.