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FAQ

PERSONAL INFORMATION AND PRIVACY

Is my credit card information secure?

Our platform holds the six PCI standard categories and they are applied to each of our platforms: maintaining a secure network, protecting cardholder data, maintaining a vulnerability management program and implementing strict control measures. Network reviews and tests are conducted regularly to preserve this information security policy.

I would prefer not to enter my credit card information online. Are there any other options for placing an order?

At Popeye's Supplements, you can purchase our products the way you want. Of course, you can always shop at one of our locations across the country.

In order to find a store near you, visit: https://www.popeyesbc.ca/pages/store-locator. You can also directly call the store to place your next order.

ORDER AND DELIVERY WHERE, WHEN AND HOW?

How can I check my order status?

Please check your email for shipping confirmations and tracking information. It may take 2-3 business days for the order to be processed.

You can always contact us directly via email at: customerservice@popeyesbc.ca for any questions.

When will my order be shipped?

Most orders are shipped within 48 hours pending billing information and preferred shipping method confirmation. Orders are shipped Monday through Friday. We strive to ship your order within 48 hours of confirmation, if all items are in stock. If items are out of stock, we will ship them as soon as they are available.

Will you be able to notify me once my order is shipped?

An email will be sent to you regarding the shipping of your order. Please note that these confirmations can sometimes end up in your junk or spam folders.

Can I view my order history?

With all online orders being processed through our brick & mortar stores we have full access to your order information. For any questions please email us: customerservice@popeyesbc.ca

Will you be able to notify me if there are problems with my order?

We will notify you immediately by email if there are any problems with your order, including back orders and credit card authorization issues.

MODIFICATION AND CANCELLATION

Can I make changes to my order after I submit it?

We make every effort to ensure that your orders are processed as quickly as possible. Due to the speed of most of our shipments, we cannot make any changes once the order has been submitted. With that being said, our retail locations would be happy to assist in exchanges or answering any questions you may have.

Can I cancel my order once it has been submitted?

We make every effort to ensure that your orders are processed as soon as possible. You can send a message to our customer service department customerservice@popeyesbc.ca as quickly as possible. If your order has not yet been processed and shipped, we can proceed to cancel it. If your products have already been shipped, it will be impossible to cancel this order. Once the products have been received, you will be able to go to the store to exchange them.

ELSEWHERE IN CANADA AND INTERNATIONAL

Can customers outside of British Columbia place an order through the website?

No. You will need to visit www.popeyescanada.com to place an order outside of British Columbia. However, for International orders we are not allowed to ship outside of Canada due to varying regulations with regards to labels and formulations in other countries.

RETURNS AND EXCHANGES

There is a missing item in my order. What can I do?

If an item is missing in your order, please contact our customerservice@popeyesbc.ca through email. Our team will then proceed to analyze your request and follow up with you within the next five business days.

What should I do if I receive damaged or defective items?

We make every effort to ensure that your order arrives in perfect condition. Unfortunately, items may sometimes be damaged during shipping. We understand your frustration and will make every effort to replace the product as quickly as possible.

If you have received a damaged item, please send us an email at customerservice@popeyesbc.ca

Write down your name, your order number and include a picture of the damaged item and we will immediately take care of the replacement of this item.

Can I return or exchange a product from an online or phone order?

Yes.

You can return or exchange a product purchased on our website or by phone by visiting your nearest Popeye’s store.

However, you must provide the credit or debit card used at the time of purchase in order to proceed with the refund.

POPEYE'S DOLLARS

Are there any membership fees associated with Popeye’s Dollars?

No. There are no membership fees for this reward program in any Popeye’s Supplements Canada locations. 

How do I earn Popeye’s Dollars?

Popeye’s Dollars are automatically added to your account through our sales system. Every transaction earns you four percent of your purchase total before tax which are added to your account as Popeye’s Dollars. They will be added directly to your account, which will be linked to every online order you make. 

Do Popeye’s Dollars ever expire?

No. Popeye’s Dollars have no expiration date. You are free to use them to pay part of your order or its entirety. You can use them on your next visit or save them for later purchases. 

PRICING AND PROMOTIONS

Is our Price Match Policy also available online?

No. This policy is only available in store. We need proof of the product posted at a lower price; we need to manually adjust the price. If you see an identical product at a lower price - online or in another store, you will need to come to the store to make the price adjustment and purchase the said product. The Popeye’s Dollars rebate will then be added to your account.

When are special offers and prices updated on our website?

Prices on our website can be updated at any time and may change according to national events, local offers and individual discounts.

Are online prices the same as in-store?

All online offers and prices are valid for online purchases only and may differ from those in our stores.

PAYMENT

What payment methods do you accept?

Online payment methods accepted:

- Visa

- Mastercard

- American Express

- PayPal Express Checkout

- Sezzle

PRODUCTS

Where are your products made?

The bulk of our products are made in Canada but we also carry products from the United States. We have put an icon on the picture of Canadian products to allow you to identify them.

How can I look up the nutritional information on a product?

Most of our online product sheets include the nutritional information label. However, if you need more details, do not hesitate to contact us for more information.